Dx 12 Terms and Conditions – Know the Rules, Play Safe

📌 1. General Terms & Conditions

Dx 12 (referred to herein as "we", "the Platform", or "dx 12") operates an online betting and gaming platform for users in Bangladesh. These Terms and Conditions ("Terms") constitute a legal agreement between dx 12 and each user ("you" or "Member").

These Terms are available in both English and Bengali. In the event of any dispute, the Bengali version shall be considered the definitive version. dx 12 reserves the right to update these Terms at any time, and notice of changes will be provided via email or a platform announcement.

• These Terms take effect from the moment a user completes registration.
• dx 12 reserves the right to modify or discontinue any service at any time without prior notice.
• dx 12's decision shall be considered final in the resolution of any dispute.
• Both parties are responsible for complying with all applicable laws and regulations.

👤 2. Account Registration & Usage

To open an account on dx 12, you must register with accurate and complete information. Each individual may hold only one account. Creating multiple accounts is a violation of our rules and may result in all accounts being closed.

All information you provide at registration — including your name, date of birth, phone number, and email — must be accurate and belong to you personally. Accounts created with false information may be terminated at any time and any balance held may be forfeited.

• Each individual is permitted to hold one account only.
• All information provided at the time of registration must be accurate and up to date.
• Members are solely responsible for the security of their own accounts.
• If suspicious activity is detected, dx 12 may verify the account immediately.

🎂 3. Age Verification & Eligibility

Dx 12 strictly prohibits anyone under the age of 18 from participating. At the time of registration, you must confirm that you are at least 18 years old. dx 12 may request a National ID, passport, or birth certificate at any time to verify your age.

If a member is found to have registered under the age of 18, their account will be closed immediately and all transactions made from that account will be considered void.

• The minimum age to register is 18 years.
• dx 12 may request age verification documents at any time.
• Accounts registered in a minor's name will be cancelled and the balance forfeited.

💳 4. Deposit & Withdrawal Policy

Deposits and withdrawals on dx 12 are fully secure and the process is transparent. Transactions can be made via bKash, Nagad, Rocket, and bank transfer. Deposits are typically processed within 2 minutes and withdrawals within 15 to 30 minutes.

Withdrawals must be made to a payment method registered under the same name as your dx 12 account. Withdrawals to third-party accounts are not permitted. dx 12 follows a strict KYC (Know Your Customer) policy to prevent money laundering.

• Minimum deposit: ৳200; Minimum withdrawal: ৳500.
• KYC verification must be completed before making a withdrawal.
• Withdrawals are only permitted to payment methods registered in your own name.
• In the event of a suspicious transaction, dx 12 may place a hold on withdrawals until the investigation is complete.
• Deposits are non-refundable once betting has already begun.

🎁 5. Bonuses & Promotional Offers

Dx 12 regularly offers a variety of bonuses and promotions — welcome bonuses, reload bonuses, cashback, and voucher codes. Each bonus has its own terms and conditions, which must be read before claiming.

Bonus funds generally cannot be withdrawn directly. They become withdrawable only after the wagering requirement — a specified amount that must be wagered — has been met. The wagering requirement is listed on each offer's page.

• Wagering requirements may vary for each bonus.
• Bonus claims are generally valid for 7 to 30 days.
• No individual may benefit from the same promotion more than once.
• dx 12 reserves the right to modify or cancel any bonus offer at any time.
• Voucher codes are single-use only.

🏏 6. Betting Rules

There are a few important rules to follow when betting on dx 12. Once a bet is placed, it generally cannot be changed or cancelled unless the platform voids it due to a technical error. Odds may change at any time, and the odds applicable at the time the bet is placed are final.

Dx 12 is not liable for disconnections or delayed bet confirmations during live betting. If a match or event is cancelled, stakes are generally refunded, though specific conditions may apply.

• Once a bet is confirmed, it remains valid even if the odds change afterwards.
• Multiple events can be added to a single bet slip (parlay betting).
• In the event of a cancelled event, your balance will be refunded within 48 hours.
• dx 12 reserves the right to void any bet accepted at incorrect odds due to a system error.

🚫 7. Prohibited Activities

Certain activities are strictly prohibited on dx 12. Violations may result in account termination and balance forfeiture. We take a firm stance against all forms of fraud and dishonest conduct.

• Creating multiple accounts to claim bonuses or other benefits.
• Using any betting software or automated systems.
• Betting on match-fixing or outcomes based on prior knowledge.
• Using a third-party account to conduct transactions.
• Attempting to gain unauthorized access to other members' accounts.
• Using the platform for money laundering or any illegal transactions.
• Attempting to hack the platform's systems or software.

🔒 8. Account Suspension & Closure

Dx 12 reserves the right to temporarily suspend or permanently close any account without prior notice under the circumstances listed below. If you wish to challenge an account closure decision, you may submit a written complaint to the support team.

• If the Terms & Conditions are violated.
• If fraud or suspicious activity is suspected.
• If KYC verification fails or incorrect information is provided.
• For legal or regulatory reasons.

Members who wish to close their account may submit a request to the support team. You will have the opportunity to withdraw your balance before closure, though any balance under investigation may be withheld.

💚 9. Responsible Gaming

Dx 12 believes gaming should be purely for entertainment and should never be a source of financial hardship. We care about the wellbeing of every member, which is why we provide a range of responsible gaming tools.

• Deposit Limit: Set a maximum deposit amount on a daily, weekly, or monthly basis.
• Self-Exclusion: Take a break from the platform for a set period of time.
• Cooling-Off Period: Take a break ranging from 24 hours up to 30 days.
• Reality Check: Receive periodic notifications showing how long you've been playing.

🔐 10. Privacy & Data Protection

Dx 12 takes the protection of your personal data seriously. We never sell your information to third parties. Only the data necessary for operating our services and meeting legal obligations is retained.

For more details, visit our Privacy Policy Read on. We use 256-bit SSL encryption to keep your data secure. Information on cookie usage can also be found in the Privacy Policy.

🔄 11. Changes to Terms

Dx 12 reserves the right to update these Terms and Conditions at any time. For significant changes, a notice will be sent to your registered email address and a notification will be posted on the platform.

Continued use of the platform after any changes will be taken as your acceptance of the updated Terms & Conditions. We recommend visiting this page regularly to stay informed.

📧 12. Contact & Complaints

If you have any questions or complaints regarding these Terms and Conditions, please contact our support team. We aim to resolve all complaints within 24 hours.

• Email: support@dx12.click
• Live Chat: Click the icon at the bottom right of the platform.
• Support hours: 24 hours a day, 7 days a week.